Shipping, Returns & Refunds
Deliveries usually take a week within India and 2 weeks anywhere around the world.
Our primary courier partner is FedEx which has the best and reliable service in India.
Returns & refunds are easy breezy, so relax and buy without any worries. This is easy!
Please let us know your reasons for returns and/or exchange requirements within 5 days of receiving the order.
We will happily accept returns of items that do not fit correctly and exchange them for the correct size depending on availability and within 5 days of order delivery.
If you are unhappy with the item, fit or the clothing is faulty, we will credit your original payment method after we get it back from you.
We are unable to exchange or refund used, laundered or customer damaged goods.
Please place the unused item/unwashed, resellable clothing with original tags in a secure and waterproof postal bag.
The cost of delivery for returns/refunds is not refundable, but we will gladly cover the cost of delivering replacement items to you if it's within India. Unfortunately, we cannot offer the same terms to international customers and shipping charges would apply.
To start your return process, email us at shop@91Ultimate.com and we'll get you started.
Please allow up to 5 working days for exchanges/refunds to be processed once we receive them.
We will keep you updated on the status of your exchange/refund.
If you'd like to cancel your order, please send us an email at shop@91Ultimate.com within 24 hours and we'll sort it out. Easy breezy.
Make sure you fill in your correct address when ordering from us. We cannot accept responsibility for the wrong address being used with an order.
Email us if your items do not arrive and we'll get in touch with our courier company to track down the package.
It is safer if you can have your items delivered when you are present, so provide a secure daytime delivery address where possible.